MarketConnect
MarketConnect Legal Framework

Privacy Policy

Our commitment to securing your data and maintaining transparency across our B2B marketplace operations.

Last updated: October 15, 2023
GDPR Compliant

1. Introduction & Acceptance

At MarketConnect, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B marketplace platform.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

If you do not agree with our policies, please discontinue use immediately. We will notify you of any material changes by updating the Last updated date.

2. Information We Collect

We collect information necessary to facilitate B2B transactions and improve our platform functionality:

Business & Identity

  • Full name, Email, Phone
  • Company/Shop Name, Address
  • Tax ID/VAT number
  • Verification documents

Financial & Order

  • Order history and bulk volumes
  • Payment method details (tokenized)
  • Billing and shipping addresses
  • Dispute and refund records

Technical & Usage

  • IP address, device IDs, browser type
  • Pages visited, time spent, clickstream
  • Cookies and similar tracking data
  • Geographic location (city/country level)

3. How We Use Your Information

Your data is primarily used to operate the marketplace, fulfill transactions, and personalize your experience:

Service & Fulfillment

Processing orders, payments, logistics, and communicating essential transaction updates.

Security & Verification

Verifying business legitimacy, preventing fraud, and ensuring platform integrity and security.

Analysis & Improvement

Monitoring usage trends, performing analytics, and troubleshooting to enhance our platform and features.

Communication

Responding to support inquiries, sending administrative alerts, and marketing materials (with consent).

4. Sharing and Disclosure

We NEVER sell or rent your personal information to third parties for their independent marketing purposes.

Marketplace Partners (Essential)

Information required to complete a transaction (e.g., shipping address shared between Retailer and Wholesaler).

Service Providers & Vendors

Sharing data with payment processors, cloud hosts, and logistics providers under strict confidentiality agreements.

5. Cookies & Tracking

We use cookies and similar technologies to enhance navigation, analyze site usage, and support personalization.

TypePurposeControl
EssentialRequired for authentication and security.Required
AnalyticsMeasure performance and user behavior.Opt-out via settings
MarketingDeliver relevant ads across the web.Opt-out via settings

You have the ability to manage your cookie preferences through our dedicated Cookie Settings panel or by adjusting your browser settings. Blocking essential cookies may impact platform functionality.

6. Your Data Rights (GDPR/CCPA)

Depending on your location, you possess the following rights over your personal data:

Access

Request a copy of your personal data.

Correction

Update or correct inaccurate information.

Deletion

Request the permanent removal of your data.

Restriction

Limit how we process your data.

To exercise any of these rights, please contact our Data Protection Officer (DPO) directly via email. We will process your request promptly and verify your identity before disclosure or alteration.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to the appropriate team below:

MarketConnect Privacy Team

Data Protection Officer (DPO)